Shipping & Returns

Shipping

Local Shipping

  • Free shipping is offered on orders above $50 SGD. 
  • You can expect to receive your parcel within 5 - 7 business days from the date of order placed.
  • Tracking information of your order will be sent to your email once your shipment has been dispatched. 

International Shipping

  • You can expect to receive your parcel within 10 - 15 business days from the date of order placed.

  • Tracking information of your order will be sent to your email once your shipment has been dispatched. 

  • Customs & Import Charge: Import duties are charged once the package reaches your destination country. These charges must be paid by the recipient of the package. 

  • Unfortunately, Balanced Studio does not have control over these charges as custom policies and import duties varies differently from country to country. 

  • Please also note that Import Duties, Taxes and Charges (including VAT) are not included in the item price or shipping charges. These charges are the buyer's responsibility.
    Kindly check with your country's customs office to determine what these additional costs will be prior to purchasing.

 

Refunds & Exchanges

Refunds

  • Available on unworn items within 21 days from date of shipment.

Exchanges

  • Available on unworn items with tags and labels intact within 14 days from date of shipment.
  • To start a Return / Exchange, please email us at hello@balancedstudio.co with the following:
    • Email address used to place the order
    • Order Number (if available)
    • Colour of the items desired for return or exchange
    • Reason for the return (too big, too small, too short, too long, etc)
    • Colour of replacement pair, if desired.
    • *Items to be in original condition, with tags/ labels still attached.
  • Items strictly not eligible for return, refund or exchange:
    • Sale items
    • Marked-down items
    • Pre-order items
    • Items bought during sale and/ or promotional periods
    • Items bought using discount codes
  • All returns/exchanges must be shipped via registered mail or any mail with tracking to our office address. Balanced Studio will strictly not be responsible for any lost or misplaced mails. Do note that you will incur a USD20 international shipping fee to mail your replacement items to you.
    If we have made a mistake with the delivery of your order (wrong address written, wrong item shipped etc.), we will be committed to rectify the problem. 

Cancellation

  • Once orders are confirmed and processed, no cancellations are allowed once they’ve been packed and ready to ship.